After-sales service commitment and service plan 

After-sales service commitment

After the supplier delivers the goods, professional personnel will be arranged to provide on-site guidance for installation and commissioning according to the buyer's requirements. 

2. We offer lifetime service for the provided reducers. Upon receiving a call, fax or message from the buyer requesting service, our technicians will arrive at the site within 48 hours for the service. 

3. During the warranty period, if any quality issues arise due to manufacturing reasons, the supplier will offer free "three guarantees". Beyond the warranty period, the supplier will actively cooperate and assist the buyer in conducting emergency repairs for the provided equipment, and will offer discounted prices for the required components and accessories.

Service Aim

Your problem is our problem, and your satisfaction is our goal.

Service Concept

Quick response, professional and considerate, with standardized procedures.

Service Content

technical support

Pre-sale technical consultation and selection services 

We have a dedicated team of expert-level technicians who provide technical consultation and product selection services to our users. Based on the characteristics of the user's equipment, working environment, load characteristics, and supporting requirements, we select appropriate transmission equipment or provide non-standard product solutions, along with related technical explanations and guidance. 

Technical communication during the sales process 

After the product enters the manufacturing process, the product design supervisor will promptly communicate with the customer regarding the key points of the design, special requirements, etc., and submit the design results for the customer's confirmation. Once the confirmation is correct, the process will proceed to production. 

After-sales technical support 

For the general product usage, maintenance and repair requirements, the after-sales service personnel and the product supervisor work together to provide guidance and training services to the customers. 

Door-to-door service 

During the warranty period, we offer free maintenance and repair services, and we guarantee that the equipment will operate safely under correct operation conditions. All the repair costs incurred during this period will be borne by us. 

Outside the warranty period, we will provide suitable service contents according to the customer's requirements. Apart from the cost expenses, all other expenses will be borne by us. 

For large-scale, special products or when customers have specific requirements, we will dispatch technical service personnel to the site to guide the installation and commissioning, ensuring that the system operates normally. 

Service Code 

The after-sales service staff must abide by the following service guidelines: 

After receiving the service instruction, one must immediately contact the customer by phone to understand the fault situation and agree on the repair time. 

· It is strictly prohibited to be late without a valid reason or to fail to keep an appointment. If one is late for any special reason, they must explain the situation to the client and apologize. 

During the maintenance process, it is necessary to explain to the customer the cause of the malfunction and the methods to prevent it. If the problem cannot be resolved on-site and needs to be taken back for repair, a receipt for picking up the machine should be left for the customer, along with a commitment to the repair time. After the maintenance is completed, a trial run must be conducted to ensure that the malfunction has been completely resolved. 

·It is essential to fill out the after-sales service form carefully. Please ask the customer to provide their opinions on the service quality and sign and stamp it. 

Technical Support: Tel: 0517-83649814, 83649815  Fax: 0517-83649828 

After-sales Service: Tel: 0517-83643518  Fax: 0517-8364350

Large-scale reducer service plan